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Mattel

Department Phone Number

Toll-freePublished contact

Mattel product support — US and Canada

1-800-524-8697
United StatesMon–Fri 9am–6pm Eastern
Call MattelAll contact options
Contact source Checked Oct 12, 2026

Toll-free in the listed region. Mobile airtime and international charges may apply.

Independent directory. Slow Latitudes lists contacts for Mattel. Calls go directly to the number shown.

Contact options

For Mattel products including Barbie and Hot Wheels. Fisher-Price and other product families have separate lines.

Before getting in touch

Mattel lists a telephone for Mattel product support — US and Canada. Check the retailer named on your receipt.

  • Keep the packaging until you receive return instructions.
  • For a repair, have the model and purchase date ready.
  • Copy the item reference from the order.

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